SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced that Genesys has selected AWS as the preferred cloud provider for Genesys Cloud, an ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced a new strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to transform how businesses deliver customer service ...

‘Most consumers' perspective is I hate calling customer service, I hate the IVRs (interactive voice responses) -- the ‘press one, press two, press three’ things -- it's just a bad experience,’ says ...

NatWest Group has announced a five-year contract with AWS and Accenture intended to improve its analytics performance for customer data.… The UK-based global bank said it plans to transform customer ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through AI-powered technology. LivePerson announced on Aug. 25 that it is working with ...

Amazon's AMZN cloud computing platform, Amazon Web Services ("AWS"), introduced a managed service named AWS Private 5G. AWS Private 5G helps companies in seamless deployment and scaling up of private ...

Amazon’s AMZN cloud clientele continues to strengthen as evident from social media company Twitter’s TWTR latest multi-year agreement with Amazon Web Services (“AWS”). Twitter selected AWS as its ...

Automated ID verification and conversational AI reduce SIM activation times, strengthen fraud prevention, and enhance ...