Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Retailers and organizations seeking to enhance automation processes to meet customer demands may find competitive advantages in leveraging artificial intelligence (AI) to create conversational ...

Automated customer support, whether you're calling in or interacting with a chatbot online, can be frustrating, to say the least. For brands, this is a serious issue that has recently been magnified ...

Consumers aren't loving their credit card companies' chatbots and automated phone options, a new J.D. Power survey found, highlighting a challenge for the industry as it looks to cut costs. Customer ...

Data automation can help unify customer data across your organization and allow your teams to deliver better customer experiences. To know more about their customers, organizations need to import ...

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” ...

If there’s one thing I’ve learned as a lifelong entrepreneur, it’s that running a business is no easy feat. Whether you’re starting a business or trying to expand your team, many challenges come into ...

During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would be a straightforward call to the pharmacy turned into hours spent on hold.

If you have a problem or a question for the budget airline, you now have to contact them through a live chat on their website, WhatsApp, or social media. The cost-cutting move sparked a larger ...