AI is transforming contact centres by automating tasks, improving efficiency and enabling personalised, proactive ...

IP telephony, or voice over IP, is now commonplace in many large enterprises. So why has it not been successfully ported to an area where it can offer great benefit - the call centre? IP-based call ...

I wore the world's first HDR10 smart glasses TCL's new E Ink tablet beats the Remarkable and Kindle Anker's new charger is one of the most unique I've ever seen Best laptop cooling pads Best flip ...

PARIS--(BUSINESS WIRE)--The Pipplet company launches it’s newly designed, industry-specific, foreign language business tests for call centres. Pipplet’s call centre based language test will allow HR ...

The US Federal Communications Commission has proposed measures to encourage businesses to shift call centre jobs back to ...

The nineties saw an explosion in the deployment of offshore service centres, the most popular destinations being China, India, Malaysia, Indonesia, Philippines and Brazil. The main benefit of this ...

Call centres in Australia, like their counterparts around the world, have rightly earned a reputation as the new sweatshops of the electronic era. Low-paid employees answering telephone inquiries work ...