A surgeon in Austin, Texas, was in the middle of surgery when she was notified of a phone call from the patient’s insurance provider. Dr. Elisabeth Potter is a board-certified plastic surgeon who ...

As healthcare moves from a fee-for-service system to a pay-for-performance system, patient experience is becoming more and more important. Patient experience scores can not only reflect a hospital’s ...

Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

Phone calls are critical to the patient experience. In fact, 35 percent of callers are not likely to return to a medical practice if they have a negative experience the first time they call the ...

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the ...

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

Luma Health, a platform automating the patient journey, has launched a new digital call deflection service to reduce inbound call volume for provider staff. Calls are redirected to self-service text ...

Then there are physicians, such as Roger Suss, MD, a lecturer in the department of family medicine at the University of Manitoba in Winnipeg, Canada, who change their views over time as to what they ...

May 6—Nurse Erin Dornink is an example of how HELPcare is approaching patient care When HELPcare Clinic was first established in Austin, the goal was to provide a care that focused on patient needs ...

As science advances, it is equally important to prioritize incorporating patients’ unique lived experiences into every phase of drug development, care delivery, and ongoing support. From identifying ...