AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

Executives share lessons from the front lines of digital customer experience transformation.

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Tennessee-based franchisee Charter Foods has begun implementing PAR Technology’s Coach AI in its restaurants, giving ...

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about how AI is being used to ...

The Founder of the Customer Experience Professionals Ghana Association (CEPGA), Esther Dokuwaa Ofosuhene, has urged businesses to be intentional and strategic in delivering products and services that ...

In Joe Pine's influential book, "The Experience Economy," he introduces a captivating perspective: the idea that the customer experience is analogous to theatre. This analogy shines a spotlight on how ...

Like all modern operating businesses, accounting firms today can't look like those of the past. Clients are expecting change, and so are the employees that engage them. Digital natives make up more of ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Crafty, a provider of workplace food and beverage solutions, has recently appointed Robin Cardoso as its new vice president of client experience. Cardoso, with her experience from companies such as ...