An effective CX program depends in no small part on having the right manager in place to lead the way. An effective customer experience program depends in no small part on having the right manager to ...

The race to own customer experience is on. Beyond the accounting profession, companies are recognizing the importance of delivering a rich client experience to differentiate themselves from the ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

BERLIN - SEPTEMBER 10: A model greets shoppers at the Louis Vuitton luxury store during the Vogue Fashion's Night Out at the KaDeWe department store on September 10, 2009 in Berlin, Germany. (Photo by ...

Andrew Calangelo has been promoted to senior influencer marketing manager, taking leadership of BibRave’s influencer and ...

Founder of FPW Media, creating industry-leading brand experiences that engage the next generation of decision-makers in a fast-paced world. Professional service businesses tend to invest significant ...

FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.

Jasmine McWherter was promoted to Client Experience manager at Psychological Associates, a consulting company that applies behavioral science to business performance. Her responsibilities include ...

Today’s legal clients expect more transparency, responsiveness, and value at every stage of their journey. The firms that thrive are those that treat client experience as a measurable, strategic ...

Chambliss, Bahner & Stophel, P.C. welcomes new Client Development Manager, Jennie Corley, who will serve on the marketing and business development team. "We are excited to welcome Jennie to the firm ...