"He who smiles in a crisis has found someone to blame." Conflict exists wherever two or more living entities exist. Because it’s universal and inevitable, it’s best to learn to address it on your own ...

I wouldn’t say I’m conflict-averse, but that’s because someone else was speaking and I didn’t want to interrupt. I’m totally fine with conflict. Oh, yeah—I stand up for myself all the time. I just ...

As an American diplomat in India, Guatemala and Ecuador, as well as a Foreign Service Officer negotiating with unions and management within the U.S. State Department, I spent a lifetime learning the ...

Navigating interpersonal conflict resolution in the workplace is a complex challenge for any organization’s leaders. As businesses strive to achieve efficiency and harmony, a crucial question emerges: ...

My first career was in humor and comedy. For two years I worked for American Greetings in Cleveland, writing funny greeting cards. One of my all-time best-selling greeting cards had a big raised ...