Implementing an effective and sustainable continuous improvement (CI) program is hard work. It typically requires dedicated effort from multiple operations and CI leaders who, let’s face it, start out ...

The previous articles in this series have offered guidance on how to create IT disaster recovery (DR) plans for cloud environments and implement them. In this final article, we look at maintaining the ...

Knowledge and experience in quality and continuous improvement are highly valued by today's employers. The principles are being applied in engineering, healthcare, business, service, nonprofits, and ...

With the need for constant innovation, creating systems that meet customer expectations demands continuous improvement within a complex design process. The American Society for Quality defines ...

Your goal is to acquire and sustain customers by delivering products and services at cost and on time without sacrificing quality. How do you do it? By developing efficient processes with a supportive ...

The performance-punishing nature of poor workplace design is a persistent issue filled with musculoskeletal injuries and rising medical care costs. Many manufacturing and industrial companies attempt ...

I recently worked with a group of office people in a nonprofit organization on a kaizen event to improve their internal processes. It's remarkable what you discover when you conduct one of these ...

In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement? Several years ago, I reviewed ITIL Version 3.0. When I got ...

Businesses use quality management systems to improve the efficiency of their processes, which can help increase profitability. Total Quality Management systems use a variety of tools and theories to ...

Ruth Archer is the Director of Continuous Improvement at Michigan Technological University and a Lean Six Sigma Master Black Belt. She manages the continuous improvement activities for the university, ...