As you navigate the exciting world of GenAI, remember that the goal isn't just to implement the latest technology.

Stolen customer data including medical reports from India's biggest health insurer, Star Health, is publicly accessible via ...

If we can guide our interns to become responsible professionals, what’s to stop us from doing the same with AI chatbots?

Stolen customer data including medical reports from India's biggest health insurer, Star Health, is publicly accessible via ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

Sensitive medical records and personal details of millions of Indians are being offered for sale on the messaging app.

Allied Market Research published a report, titled, "Chatbot Market in BFSI by Component (Solution and Services), by Platform ...

Commonwealth Bank is trialling an artificial intelligence-based chatbot that could replace its call centre staff as the ...

On Tuesday, the Commonwealth Bank of Australia (CBA) announced it would become the first Australian company to use Amazon Web ...

Generative artificial intelligence could be a boon for customer service – how can companies manage employee and customer ...

The Star Health chatbots feature a welcome message stating they are “by xenZen” and have been operational since at least Aug.

One of Australia’s biggest banks is reportedly trialling a ChatGPT-style AI chat bot that could soon replace thousands of local call centre staff.