A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

The future of insurance is a conversion.”   This quote perfectly adheres to the changing landscape of the insurance industry.

Part of a government-wide effort called “Time Is Money,” the idea is to take on the “limitations and shortcomings” of ...

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

Sierra, the AI startup co-founded by OpenAI chairman Bret Taylor, has raised $175 million in a funding round that values the ...

Agentforce is already being used by several big names, with the CRM giant claiming its AI agents aren't here to reduce jobs ...

In this business solutions article, Optimize WhatsApp customer support with a balanced approach. Learn how AI-driven chatbots ...

Glenn Fogel, president and CEO of Booking Holdings, outlined AI projects for the company's brands and shared updates.

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they'd prefer companies didn't use AI of any ...