Despite the experience and education of some veteran marketers as well as some careful planning there are times that customer experience efforts go awry. Despite the experience and education of some ...

In the automotive market, simply having a wide selection of cars or offering competitive pricing is no longer enough.

Augmented reality is often used to enhance a customer experience in a store as is evident in the appended video. Using AR technology the customer in the video is able to see how she looks in many ...

For the past 20 years, the financial services industry has been obsessed with the “customer experience.” Executives have been convinced—and convinced themselves—that financial products are commodities ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees. We’ve all missed important moments during the pandemic. For me, it was the ...

The art of crafting analytics dashboards goes far beyond displaying metrics on a screen. For marketing managers responsible for customer experience, these dashboards become the primary vehicle for ...

SAN FRANCISCO--(BUSINESS WIRE)--Decagon, the leader in conversational AI agents for customer experience, today announced $131 million in s eries C funding, pushing its total funding to $231 million ...