You can ask your customers to give you feedback over the phone, online or in person with written feedback cards. Whichever method you choose, it may be important to keep the feedback confidential. For ...

To be successful in business, you must be strongly focused on providing a positive and unique customer experience. The only way to know if you are reaching your customer's expectations is to ask.

Surprising and delighting your customer base is key to keeping them as guests. Below are three ways restaurant operators can do just that. Make your online activity work to your advantage Be sure to ...

Every SaaS company wants to be able to provide the best product for their customers, grow their business to new heights and keep up with their competition — which can be hard these days. A study from ...

Recently I took my seven month old to the doctor. A month later I received a bulky envelope in the mail from the hospital with 60 questions about my visit. I sat at my kitchen counter after opening ...