The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning—when holiday returns flood warehouses, margins shrink, and balance sheets take a ...

NOTRE DAME, Ind. — Americans return $816 billion worth of merchandise every year. Most retailers see this as a massive headache, but a few smart ones are turning it into an effective strategy to earn ...

Retailers have always struggled with returns. As a business, you want to be customer-friendly and have a liberal returns policy. The problem is that every retailer has dealt with consumers essentially ...