Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

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The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them, 54 ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via your choice of calls, texts, or notifications in the My Verizon app.