Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

It’s popular for companies to declare they are customer-centric, focused on customer experience, obsessed with the customer, and so on. But, there’s a major disconnect between executive pronouncements ...

Customer service is a critical component of any successful business. It can make or break a customer’s experience, ultimately impacting the company’s bottom line. What can a business that is ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Does your customer experience strategy have a big impact on your bottom line? It should. A thoughtful, dynamic customer experience strategy is at the heart of every bottom-line-boosting CX effort.

The Founder of the Customer Experience Professionals Ghana Association (CEPGA), Esther Dokuwaa Ofosuhene, has urged businesses to be intentional and strategic in delivering products and services that ...

Everyone today is looking for a knock-your-socks-off customer experience, and they know the best companies out there are already doing it. I saw some great insights on how to do it in More Is More by ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

With customer loyalty as volatile as the market itself, even the smallest oversight in CX can trigger a significant shift in consumer sentiment. As the year comes to a close, 2023 is shaping up to be ...

Infosys has unveiled its Customer Experience Suite for Salesforce, combining Infosys Topaz and Salesforce’s agentic AI to ...