Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's what you need to know to select the right service. Our team tests, rates, ...

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets moving ...

Help desks assist customers with technical problems, such as installing and using computer systems, troubleshooting network connections, installing entertainment systems and resetting passwords. Help ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

Thousands of Oakland County residents continue to face water service disruptions following a water main break that began early Thursday morning. Read full article: Empty coffee pots, boiled bottled ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It’s still the information technology (IT) dark ages despite portal, help desk toll-free ...

REDSTONE ARSENAL, Ala. - The U.S. Army Security Assistance Command's G-8 (Resource Management) finance division designed, crafted and implemented a unique Foreign Military Sales specific web-based ...

Help desk staffers, by the very nature of the position's title and name, are too helpful; and that makes them a perfect target for a social engineering criminal A new report from the SANS Institute ...