A person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. A help desk analyst requires ...

The following are best practices in designing your Service Manage 2010 Environment: Develop policies and procedures for processing incidents and problems. These polices and procedures should leverage ...

Zendesk gains a competitive advantage over rival help desk solutions that haven't ramped up to a popular omnichannel support rollout. By leveraging WhatsApp's huge install base of 15 billion users in ...

ACS, A Xerox Company has been placed by Gartner, Inc. in the 'Leaders' Quadrant of the 2011 Magic Quadrant for Help Desk Outsourcing, North America.' United Arab Emirates, Dubai, 21 st June, 2011 - ...