Patient satisfaction is a metric that has vast financial implications for hospitals. For example, happy patients are 74% more likely to pay their bills in full, versus 33% of less satisfied patients.

HCAHPS, or the Hospital Consumer Assessment of Healthcare Providers and Systems, is a standardized survey tool used to measure adult inpatient perception of the quality of care they receive at a given ...

The Orthopaedic Joint Reconstruction Program at 250-bed Gottlieb Memorial Hospital in Melrose Park, Ill., achieved an outstanding score in the 99th percentile range in the first quarter of 2009 on CMS ...

A new study analyzing more than 3,200 hospitals across the United States (U.S.) has revealed stark differences in how patients rate their hospital experiences depending on where they receive care. The ...

In the 2025 National Customer Satisfaction Index (NCSI) survey for hospital medical services, Severance Hospital rose by 1 point from last year to 85 points, securing the top spot. This marks ...

The Central Illinois Endoscopy Center received a 95 percent overall patient satisfaction score for January from a survey done by Press Ganey Associates, an independent patient satisfaction survey ...

A new paper published in the International Journal of Medical Informatics finds that telemedicine increased both the quality of patient care and physician satisfaction. The researchers pulled data ...

Satisfaction with telehealth is significantly higher among younger patients, according to a study by consumer data company JD Power. Members of Generation Y, who were born between 1977 and 1994, and ...

In late 2012 Adeline Herzog Memorial Hospital in Castle Rock, Colorado, was facing a problem with patient satisfaction. The Press-Ganey scores for the third-floor nursing unit—the primary destination ...

This article reports the results of a patient-satisfaction survey administered by interview to 2045 adults discharged from several major public and private hospitals in Turkey. The direct measurement ...