Salesforce yesterday announced that Slack is now the AI Work Platform for every Salesforce customer, available from day one ...

Customer service platforms are undergoing a fundamental shift as AI moves from a supporting role into the core of how interactions are managed, routed and resolved. Salesforce has positioned its ...

Digital AI chatbot, Happy young African American woman using mobile smartphone with AI chatbot for online information in ...

Agentforce will be able to use Google’s Gemini models, allowing agents to work with images, audio, and video, handle more complex tasks using Gemini’s multi-modal capabilities and two-million-token ...

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest ...

Want to update Salesforce without the user interface? Want to use your favorite crusty AI agent? Now it's all possible ...