Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, ...

As healthcare continues to evolve, the ability to listen at scale and act with empathy will define the leaders of tomorrow.

Most medical facilities across the U.S. are witnessing a major focus on improving patient satisfaction ratings to help boost HCAHPS scores. But many hospital administrators may be overlooking one of ...

USC researcher and philosopher Leah McClimans leads research efforts towards understanding the deeper parts of patient ...

Patients and caregivers call hospitals for many reasons, including to make an appointment, inquire about a loved one’s condition, ask for a prescription refill, get directions, or in a medical ...

Please provide your email address to receive an email when new articles are posted on . Practitioner empathy was associated with patient satisfaction based on evidence from 14 randomized clinical ...

In a Family Practice Management article, Manoj Pawar, MD, a managing partner for Nivek Consulting, discusses ways to generate and maintain patient satisfaction as well as enhance patient compliance. 1 ...

Does this conversation sound even vaguely familiar? If so, it should be easy to convince you that the era of McMedicine has come to an ED near you. Although I used this factitious interaction as ...

Online Video Conference Webinar Call With Team Scheduling is the backbone of a health care organization, yet many practices use scheduling systems that rely heavily on manual, analog operations like ...

A psychotherapeutic method known as BATHE (Background, Affect, Trouble, Handling and Empathy) could improve patient satisfaction in the pre-operative evaluation by anesthesiologists, according to a ...

Please provide your email address to receive an email when new articles are posted on . Cataract surgeons must improve their communication with patients about premium IOLs. Physicians should address ...

Healthcare workers in the United States continue to experience high levels of job-related stress and burnout, particularly among nurses in the frontlines of healthcare delivery. Burnout is an ...