Max just closed his laptop after a brutal weekly check-in with his boss. The entire conversation focused on Max’s performance: how he’s missing deadlines and turning in subpar work, and how it’s ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. I've been working with "Renata," a senior strategic leader who is well thought of in her ...

When a new UI or UX feature lands poorly, the consequences for a SaaS company can be immediate and often very public: customer frustration, reduced trust and even a dip in sales or retention. While ...

When it comes to giving negative feedback at work, the so-called "compliment sandwich"—praise, criticism, praise—may no longer be effective, according to ongoing research from the Ivey Business School ...

Some 28 years ago, fresh out of Brown University, Jeff Wetzler found himself in his boss’s office seeking information. I nstead of a straightforward answer, he got a scolding from his manager. “Why ...

What happens when a negative online review shows up like a dark cloud on a sunny day? Here’s a blueprint for bouncing back, strategically and emotionally, from the sting of bad feedback online.

Praising good performance is easy, but what about those times when someone on your team needs a kick in the butt more than a pat on the back? In that case, you’ll need to give some negative ...

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Nobody enjoys being told they need to improve. It can be difficult to hear that, despite your best efforts, your performance at work is not where it needs to be. In addition to feeling demoralized and ...

When people are confronted with negative feedback, they often respond by trying to protect their self-image. But not everyone reacts the same way. A new study published in the journal Social ...

When it comes to giving negative feedback at work, the so-called "compliment sandwich"—praise, criticism, praise—may no longer be effective, according to ongoing research from the Ivey Business School ...