IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Hence Digital Telematics Private Limited is at the forefront of the future of IVR systems & their potential impact on retail, banking, telecommunications. YAMUNANAGAR ...

This payment processor, one of the largest in the U.S., turned to an IVR system hosted by Corvisa when traditional offerings didn't pass muster. If you ever pay your bills via phone, then perhaps ...

Customized speech-recognition technology added to PG&E Corp.’s interactive voice response (IVR) system has helped the San Francisco-based utility pare customer support costs while improving customer ...