1. Focus on the patient’s experience. Hospitals need to restructure the traditional hospital model, in which the care process is seen from the physician or nurse’s perspective, says Dr. Steele.

USC researcher and philosopher Leah McClimans leads research efforts towards understanding the deeper parts of patient ...

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, ...

Please provide your email address to receive an email when new articles are posted on . Practitioner empathy was associated with patient satisfaction based on evidence from 14 randomized clinical ...

As healthcare continues to evolve, the ability to listen at scale and act with empathy will define the leaders of tomorrow.

In a Family Practice Management article, Manoj Pawar, MD, a managing partner for Nivek Consulting, discusses ways to generate and maintain patient satisfaction as well as enhance patient compliance. 1 ...

Amidst rising inflation, workforce shortages and sharp fluctuations in the demand for high-margin elective procedures, today’s healthcare organizations are facing financial pressures that are nearly ...

Does this conversation sound even vaguely familiar? If so, it should be easy to convince you that the era of McMedicine has come to an ED near you. Although I used this factitious interaction as ...

Patients and caregivers call hospitals for many reasons, including to make an appointment, inquire about a loved one’s condition, ask for a prescription refill, get directions, or in a medical ...

Panama City (Fla.) Surgery Center administrators faced an issue faced an issue related to efficiency in the facility and patient satisfaction, healthcare informatics reports. Touting a high-volume ...

The study of patient satisfaction is a rapidly emerging area of importance within health care. High levels of patient satisfaction are associated with exceptional physician-patient communication, ...

WESTBOROUGH, Mass.--(BUSINESS WIRE)--eClinicalWorks ®, the largest ambulatory cloud EHR, today announced that PsychiaTreat has selected the eClinicalWorks Behavioral Health solution to improve patient ...