1. Focus on the patient’s experience. Hospitals need to restructure the traditional hospital model, in which the care process is seen from the physician or nurse’s perspective, says Dr. Steele.

Larry Teuber, MD, president of Medical Facilities Corp., discusses five ways to improve patient satisfaction through greater attention to detail, better provider attitudes and less wasted time. 1.

As healthcare continues to evolve, the ability to listen at scale and act with empathy will define the leaders of tomorrow.

USC researcher and philosopher Leah McClimans leads research efforts towards understanding the deeper parts of patient ...

The Orthopaedic Joint Reconstruction Program at 250-bed Gottlieb Memorial Hospital in Melrose Park, Ill., achieved an outstanding score in the 99th percentile range in the first quarter of 2009 on CMS ...

Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. In healthcare, patient satisfaction isn't just a feel-good ...

Digital health is rapidly evolving, bringing crucial innovations to improving patient care. In recent years, the rising incidence of chronic diseases has put pressure on healthcare systems worldwide.

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

WESTBOROUGH, Mass.--(BUSINESS WIRE)--eClinicalWorks ®, the largest ambulatory cloud EHR, today announced that PsychiaTreat has selected the eClinicalWorks Behavioral Health solution to improve patient ...

Online Video Conference Webinar Call With Team Scheduling is the backbone of a health care organization, yet many practices use scheduling systems that rely heavily on manual, analog operations like ...

THE Ministry of Health, on Thursday, officially launched the first batch of Patients Advocate training in Region Six, marking the start of a nationwide ...

In the 2025 National Customer Satisfaction Index (NCSI) survey for hospital medical services, Severance Hospital rose by 1 point from last year to 85 points, securing the top spot. This marks ...