Virtual reality (VR) has arrived in the fire service as a transformative tool for enhancing training effectiveness and realism. Immersing students in a virtual environment that’s a familiar setting, ...

A costly and common mistake is to think of customer service training as essentially “trade school” or “tactical training.” The trade skill, technical, and transactional aspects of customer service—how ...

“Congratulations, you are the new training officer!” These words can strike excitement and anxiousness at the same time. This usually is followed by, “What’s your idea for the training program for ...

Every sworn police officer in Massachusetts is required to do 40 hours of in-service training a year, much of it online, to keep up with new policies and changes in the law. WBZ obtained a letter from ...

CBS News contacted more than 150 police departments in big cities across the country to learn more about their implicit racial bias training as part of a year-long look into policing in America. The ...