What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

A recent market study from TeamDynamix found that 78 percent of organizations surveyed listed resource constraints as one of their top challenges. If you’re familiar with ITSM (IT service management), ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today released a report on the positive impacts of IT ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, announces it’s adding transformative artificial ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

IT service management (ITSM) is simply how information technology (IT) teams manage all the processes and activities required to design, build, deliver, and support IT services—it encompasses the ...

The goal of AI technology is not to replace humans, because it can’t. It can, however, streamline processes, augment human roles, and assist in tasks. Artificial intelligence (AI) is likely helping ...

Karen J. Bannan is a freelance writer and editor who has written for a variety of publications including The New York Times, The Wall Street Journal, Time and CIO. Although it has thousands of ...

Mature IT Service Management (ITSM) is essential for strengthening state and local government service delivery and efficiency. Agencies often struggle with aging legacy systems, manual processes, and ...

Artificial intelligence (AI) and machine learning (ML) are revolutionizing the way we do business. By automating routine tasks and providing insights into service performance, these technologies are ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...