Wow – it's amazing how fast a decade, year, quarter, month, or even a day can change the ways in which we service our customers! The demands we are presented with in today's ever-changing service ...

TORONTO--(BUSINESS WIRE)--Samsung Electronics Canada Customer Service has been recognized for its innovative approach to providing seamless Omni-channel experiences to customers. At the International ...

Frankly, I’m tired of the terms omni-channel and multi-channel. For several years everyone has been talking about omni-channel support or multi-channel support. Being able to connect to a company on ...

Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...

Retail giant Gap has created a Salesforce centre of excellence and is implementing Service Cloud to enable better customer care. Retail giant Gap Inc. - the corporation that owns brands that include ...

Thirty percent of UK retailers plan to invest in technology so that customers can use the web to return what they bought in-store, according to a survey conducted by retail specialist Martec ...

Amidst the digital wave, the efficiency of product, order, and inventory management for brand enterprises has long become a ...

In today's hyper-competitive and omni-shopper world, the key to success and shopper trust is product availability, order commitment and delivery to promise. Inventory management and replenishment ...

I have been proclaiming for some time that ‘omni-payment’ is the missing element in many retailers’ full omni-channel customer service offering. What I mean is that many retailers offer their goods ...