The sales team is primarily responsible for reaching your company's sales targets. Others would agree that they keep businesses afloat. Led by outbound call center solutions, a sales team can improve ...

02 March 2005 Altitude Software, a leading independent contact centre vendor, today announced that Altitude uCI has been honoured with the 2005 ContactCenterWorld.com Members' Choice Award for "Best ...

Cadbury Schweppes has ditched its old Siebel-based analogue call centre solution and standardised on a more advanced platform with call-routing and a SAP database. The global food, beverage, and ...

Embracing artificial intelligence (AI) in the contact centre has become a non-negotiable, but for many operators, defining and measuring its return on investment (ROI) to justify the spend is where ...

NEW DELHI: Intelliverse Telecom, a cloud-based communication solutions provider for businesses, has launched IntelliSync, a multi-channel cloud-based next generation contact centre solution suite. The ...

Contact centre specialist Whistl looks at smart solutions that help you provide a best-in-class customer experience in challenging times “Challenging” is a word most businesses will relate to in 2023 ...