Fire service writers are an unusual breed. They work for little money, often spending long hours to put together the perfect training drill, coordinate photos that illustrate their concepts, or ...

It's common for dealerships to lavish incentives on the sales force. Among the stores on this year's list of the Best Dealerships To Work For, one notable trait is how many make a point of recognizing ...

A service writer's primary goal is selling the business' integrity and expertise. This goal has not, does not and never will include diagnosing a customer's vehicle. One of the most common mistakes I ...