A slate of one-star reviews, some from people who admitted they had never even dined at the restaurant, said it all: Customers were not pleased about the service charge. Some seemed viscerally angry ...

Jennifer Silva, 30, had worked in the service industry since 2015. All kinds of restaurants: mom-and-pop, corporate and everything in between. And she was done. Competition with her teammates and ...

Everyone has their favorite restaurant chain. For some, it's the food that keeps them coming back, but for others, it's customer service. Even if the food is not that great or maybe it's mediocre, ...

Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...

(WTAJ) — Inflation isn’t the only thing driving up your tab. As restaurant and service industries see shrinking margins, some are charging more service fees to customers. According to Investopedia, ...

Watching owner Brooks Headley pour olive oil in the kitchen of Superiority Burger in New York, Tracy Malechek-Ezekiel had a realization. It was the same olive oil used at Del Posto, the ...

As we look toward 2024, the intersection of technology and quick service is characterized by strategic integration, operational efficiency, and enhanced customer experiences. In the quick-service ...

The QSR environment has changed more in the past five years than in the previous twenty. Digital transformation has redefined ...

Serving up everything from delectable pizza to sizzling Japanese BBQ, discover the top 15 full-service restaurant franchises, according to the 2024 Franchise 500 Ranking. This list showcases a wide ...