Southwest's new $35 bag taxes make people angry: long lineups, unfriendly staff, and lost loyalty as "bags fly free" expires ...

Earlier this year, Southwest Airlines made a groundbreaking change as the airline ended its longstanding “bags fly free” ...

Southwest Airlines is ending its policy of offering every customer two free checked bags as it faces heavy pressure from an ...

The airline did away with free checked bags for all, a staple of the customer experience on Southwest. The elimination of ...

Airlines across the U.S. are cracking down on carry-on restrictions, creating new hurdles for families flying with kids. Most ...

"Clearly, there are some customers who chose them because of that, and now those customers are up for grabs," said Delta's ...

Southwest Airlines has implemented several changes, including baggage fees and fare reclassifications. The airline is considering adding airport lounges, international flights, and a premium class.

HOUSTON, TX -- A traveler on a Southwest Airlines flight out of Hobby Airport in Houston, Texas, said he watched helplessly as his bags were left out in the open, being soaked by rain. Jared Gaines ...

MULTNOMAH COUNTY, OR -- A man is suing Southwest Airlines for $49,000 after another passenger's piece of luggage fell on top of him. Jerry Reinhardt filed the lawsuit this week in Multnomah County, ...

Changes at Southwest Airlines have the potential of transforming a great airline into a competitor not anticipated by other ...

MULTNOMAH COUNTY, OR -- A man is suing Southwest Airlines for $49,000 after another passenger's piece of luggage fell on top of him. Jerry Reinhardt filed the lawsuit this week in Multnomah County, ...