SoSouthwest’s new seating policy will just not fly. The airline continues to take heat from furious travelers strongly ...

Southwest Airlines' new assigned seating policy led to a curious experience for one passenger.

Southwest Airlines' new seating policy has both impressed and discouraged passengers, and one woman on board has just dealt ...

Talk about some sky-high baggage fees. Furious Southwest Airlines customers are sounding off over the carrier’s controversial ...

Southwest Airlines is facing criticism for a new "Customer of Size" policy requiring plus-size passengers to purchase an ...

Southwest Airlines, under increasing pressure and stung by customer rebukes about its new assigned seating policy, is doing something about it. In a letter to customers from Executive Vice President ...

Dallas-based Southwest Airlines has come under fire from passengers after it made a major process change just over a month ago. Southwest transitioned Jan. 27 from its open seating policy, and ...

Southwest Airlines' new assigned seating policy has caused frustration among passengers. Common complaints include families being separated and issues with overhead bin space. The airline has adjusted ...

Ruby Cosby says a Southwest agent refused to let her board without buying an additional ticket due to her size ...

Southwest Airlines is getting peppered with complaints over how it’s treating heavyset passengers, with some accusing the carrier of “fat-shaming” under its updated seating policy. Under the ...

First, Southwest took away free checked bags and open seating. Now, Black women are speaking out on a new seating policy that allegedly causes more harm than good. We previously told you Southwest got ...