I'm in a coffee shop when a young child dumps out his mother's bag in search of fruit snacks. The contents spill onto the table, bench and floor. It's a chaotic—but functional—solution to the problem.

So picture this: Joe has been experiencing congestion, intense sinus headaches, and post-nasal drip for over a week. He thinks that he may have a sinus infection and heads to the doctor. This ...

“We intend to try to affect change in the industry with this case. Because it’s happened all too often...It’s a systemic problem in the industry, and we don’t want him to have died in vain," said ...