LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...

T-Mobile has partnered with OpenAI to develop IntentCX, an AI platform for automating and enhancing customer service. IntentCX will leverage AI to provide personalized, proactive, and real-time ...

T-Mobile will use technology from OpenAI to create an AI-powered customer support platform. The multi-year agreement is meant to “revolutionize” the customer experience for T-Mobile, the carrier ...

T-Mobile and OpenAI are partnering to develop IntentCX, an AI-powered customer experience platform that aims to revolutionize customer service by providing personalized and proactive support. T-Mobile ...

The wireless carrier company T-Mobile is planning to relocate its Henrico County customer service center to another site in ...