The Arkansas Public Service Commission staff reported Tuesday that Summit Utilities Inc. has cleaned up its billing errors and customer service problems, though staff called on the commission to ...

Summit Utilities Inc. has filed a settlement with the Arkansas Public Service Commission that clears the way for an $87.7 million rate increase beginning by Nov. 25. Average monthly residential bills ...

It's a good time to sum up the fiasco that Summit Utilities Inc. stirred up over the past eight months now that the natural-gas provider has been cleared of wrongdoing. Summit, after scrutiny from the ...

"Utility call centers are under constant pressure to handle heavy call volume and provide the fast, accurate service and experiences customers expect, but they have lacked the real-time tools required ...

TROY, Mich.: 3 May 2023 — Significant increases in monthly utility bills are not typically met with open arms by consumers, but the nation’s water utilities have shown that it is possible to improve ...