The ability to route calls might seem mundane when compared to the dangerous drama of fires, earthquakes and other disasters. But for Tina Mathieu, deputy director of the Utah Communications Authority ...

Call Routing Software Market Recent Development: Recent developments in the Call Routing Software market have seen a surge in technological innovations to address emerging challenges in customer ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

911 centers are commonly understaffed, making the job more stressful for those doing it and making life more dangerous for those who need immediate attention. In San Francisco, for instance, the ...

Cutting-Edge Telecom Platforms for Combatting Fraud, Streamlining Operations and Maintaining Compliance Take Center Stage at CCA Annual Convention As telecom networks face mounting pressure from fraud ...

How to Set Up a Virtual Call Center the Right (& Easy) Way Your email has been sent Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.