In today’s transparent world, we rarely need to make decisions in a silo. For example, on most weekends, my entire decision-making process is informed by ratings and reviews from others. If I’m going ...

A powerful tool in engineering product design as well as Information Technology is what is known as the Voice of Customer (VOC) assessment [5]. While there are many different tools associated with ...

Michael Podolsky, Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their service. I often emphasize in my writing why customer satisfaction is ...

We all want to deliver an exceptional customer experience, but how do you know if the customer journey is aligned with their needs and expectations? How do you learn about opportunities to improve ...

Artificial intelligence (AI) is reshaping how businesses interpret the Voice of the Customer (VoC), elevating customer feedback to actionable insights for product enhancement and proactive service.

SAN FRANCISCO, Oct. 8, 2025 /PRNewswire/ -- unitQ, the leading customer insights platform, today announced that Lime, the world's largest provider of shared electric scooters and bikes, has selected ...

A group of customer experience (CX) leaders are seeing several trends in how companies are deploying artificial intelligence (AI) in their voice of the customer (VoC) practices: for direct, indirect ...

Program Executive Office for Intelligence, Electronic Warfare & Sensors recently hosted its third-ever Voice of the Customer (VOTC) meeting online and at Aberdeen Proving Ground, Maryland. The event ...

NEW YORK--(BUSINESS WIRE)--VTEX (NYSE: VTEX), the backbone of connected commerce for global enterprise brands like Colgate, H Mart, Sony, Stanley Black & Decker, and Whirlpool, has been recognized as ...

“Qualtrics is a Leader for the fourth time in the 2025 Gartner Magic Quadrant for Voice of the Customer, which we believe underscores our commitment to continued innovation in our products and our ...

NEW YORK--(BUSINESS WIRE)--Glassbox (TASE:GLBX), a leading provider of digital experience intelligence for web and mobile applications, today announced the availability of its new, AI-powered Voice of ...