Gloria Brown reached out to WBTV for help after she said her laptop was broken during a flight, and she was struggling to get ...

𝐪𝐮𝐢𝐜𝐤𝐥𝐲 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐚 𝐥𝐢𝐯𝐞 𝐫𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 𝐚𝐭 ...

American Airlines faces severe customer service issues and racial discrimination claims, leading to a rethinking of ...

An air traffic controller asked the Blackhawk helicopter via radio if it had the regional American Airlines jet in its sight 30 seconds before the Wednesday, Jan. 29 crash.

Robert Isom said said airline is focused on passengers, crew members, first responders, families and loved ones.

How does an industry that doesn't have the best economics get away with treating customers in ways that would be unthinkable in any other sector?