Verizon's global enterprise services unit is putting the infrastructure for its toll-free and AVR services into its own network, letting customers plug into the services through any broadband ...

This week, we’ll continue our discussion on how advances in voice-over-IP-related protocols can improve call center operations. First, we’ll look at progress in interactive voice response (IVR ...

Discover the best IVR systems tailored to your needs. Compare advanced features and ease of setup for the top IVR solutions of 2025.

Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.

Klearcom has become the first company to provide in-country number and IVR (Interactive Voice Response) testing across more than 100 countries.

Every time a customer interacts with your IVR, it’s an opportunity to reinforce your brand’s values.