According to Wikipedia, a Service Level Agreement, or SLA, is “a commitment between a service provider and a customer. Particular aspects of the service — quality, availability, certifications ...

The Computer Weekly Security Think Tank considers how security leaders can help assure access to the new and innovative cloud ...

An exit clause is a useful tool to close a deal when any agreed and important terms of a service contract are dishonored. Here are seven points to include in an exit clause.

Sometimes the service provider simply doesn't perform as promised. The enterprise and service provider either work things out or figure out how to split up.

For investors, lenders, operators, and sellers alike, SLA insurance for data centers has quickly become a baseline ...

With an effective SLA, accountability will be established for the achievement of the service level objective with a comprehensive roadmap for implementing the SLA process. Course Outline: 1.

Cloud Spanner, Google's globally distributed cloud database got an update today that includes multi-region support, meaning the database can be replicated ...