AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

Executives share lessons from the front lines of digital customer experience transformation.

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about how AI is being used to ...

Learn how retailers can foster customer confidence through seamless and secure interactions. This blog uncovers the role of ...

Tennessee-based franchisee Charter Foods has begun implementing PAR Technology’s Coach AI in its restaurants, giving ...

In Joe Pine's influential book, "The Experience Economy," he introduces a captivating perspective: the idea that the customer experience is analogous to theatre. This analogy shines a spotlight on how ...

The Founder of the Customer Experience Professionals Ghana Association (CEPGA), Esther Dokuwaa Ofosuhene, has urged businesses to be intentional and strategic in delivering products and services that ...

She's a speaker and client experience expert and she says luxury principles can transform any business, or even your everyday ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Crafty, a provider of workplace food and beverage solutions, has recently appointed Robin Cardoso as its new vice president of client experience. Cardoso, with her experience from companies such as ...