The solution to the White House’s crackdown on these bots isn’t for businesses to abandon AI—it’s to evolve it.

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

Today’s consumers expect personalized and seamless experiences from the brands they interact with, and Generative AI delivers ...

Money 20/20 has come to a close in Las Vegas. What is usually a leading industry conference predominantly focused on consumer and commercial ...

Glenn Fogel, president and CEO of Booking Holdings, outlined AI projects for the company's brands and shared updates.

A complaint brought by accounting firm Onisko & Scholz challenges data sharing activities common to data aggregators, banks ...

Utility costs have also been reduced by about 50%, making essential transactional communications more affordable ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Learn how to use AI in retail to boost your holiday sales, improve customer satisfaction, personalize marketing, and optimize inventory for better results.