The retail industry has always thrived on innovation. From the early days of general stores to the rise of e-commerce, ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

AN ICONIC British shoe shop chain is closing down today with just hours left to nab massive clearance bargains on the last of ...

The future of retail CX is a combination of humans and automation. AI can handle the IQ side of service, such as automating ...

AI is already reshaping how store associates work, but success depends on more than adopting the latest technology.

The hair care company has focused on automating high-volume, low-friction tasks like membership management to free up ...

M&S, Tesco, Lidl and Iceland are among the supermarkets to issue recalls and 'do not eat' warnings on products ...

Supermarkets are recalling food and drink items due to safety concerns. The recalls include products sold at Tesco, Iceland, Lidl and more major UK supermarkets. The Food Standards Agency (FSA) has ...

Walmart is making a bold move in retail. The company has partnered with OpenAI to bring ChatGPT shopping directly to ...