One name appears repeatedly: Ms Sonia Ashok Menon. For Ms Sonia, 36, every customer represents more than just a transaction – ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...

Spotting what’s real and what’s a rip-off isn’t always easy—but Consumer Reports has tips to help you stay a step ahead.

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

By Bernard Kelvin CLIVE As we celebrate another Customer Service Week globally, I would like us to take a moment to reflect.

New research shows that entrepreneurs who test their ideas with a small, focused group of potential customers are more likely ...

The Financial Conduct Authority said it had seen examples of banks going to significant lengths to protect those at risk of ...

Bridging the gap between car owners to continue to maintain a vehicle for its life is a bonus for customers and shops.

Discover how brand management strategies enhance perceived product value, foster customer loyalty, and ensure market ...

Business is not just about transactions — it is about people. And people thrive on connection, trust, and meaningful ...

Banks have sometimes missed crucial opportunities to intervene in romance scams, the Financial Conduct Authority (FCA) has ...