Southwest Airlines' new assigned seating policy led to a curious experience for one passenger.

The new policy is singling out some customers and comes on the heels of other unpopular changes, including the end of open ...

As of Wednesday, April 9, Southwest Airlines' policy for checked baggage fees has increased. It's not the only policy ...

Southwest Airlines' new assigned seating policy has caused frustration among passengers. Common complaints include families being separated and issues with overhead bin space. The airline has adjusted ...

Southwest Airlines continues to face mounting complaints over its new "Customers of Size" policy, which requires larger-bodied passengers to pay for a second seat or even be denied boarding if a ...