The customer journey analytics market could be an $83 billion industry in just seven years, SkyQuest Technology Consulting Predicts.

Phound expands its platform with broadcast messaging, vCon-based CRM sync, smart meeting controls, and enhanced recording tools.

CRM failures often stem from selecting platforms misaligned with core business needs, making it essential to understand a CRM's origin and foundational design before choosing.

Don't let short-term savings chip away at the experiences that keep customers loyal.