In the report “With AI-Powered Chatbots Coming to Customer Service, Are Mortgage Customers Ready?” three-fourths of business ...

The rapid rise of Artificial Intelligence (AI) is creating waves of excitement and fear across industries. As we see AI ...

Glenn Fogel, president and CEO of Booking Holdings, outlined AI projects for the company's brands and shared updates.

Conversational analytics involves utilizing AI to analyze interactions across multiple communication channels such as ...

A complaint brought by accounting firm Onisko & Scholz challenges data sharing activities common to data aggregators, banks ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing ...

In the bustling world of e-commerce, AI-generated content is becoming a staple. As it takes center stage, business owners ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

Money 20/20 has come to a close in Las Vegas. What is usually a leading industry conference predominantly focused on consumer and commercial ...

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

Part of a government-wide effort called “Time Is Money,” the idea is to take on the “limitations and shortcomings” of ...