Skill Based Routing with Apex/Flows in Salesforce
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YouTubeSalesforce Exclusive
Skill Based Routing with Apex/Flows in Salesforce
This video is sequeal of omni channel salesforce tutorial(LINK) In this video, we will cover 1. What is SKill based routing 2. Why Skill based routing used when we already have Queue based routing. 3. Skill based routing options. 4. Skill based routing using Apex class with demo, 5. Skill based routing using flows with demo "APEX CLASS FOR ...
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